Privacy Policy
1 – Type of data collected
For making reservations
To make reservations or orders on our site, you must provide us with your payment information (credit card number) and your first name, last name, country, telephone number and email address.
To contact the Reservations department (reception)
When you contact our customer service to make a reservation, we may collect:
- your e-mail address if you send us an e-mail and/or your name, first name, address and potentially telephone number if you send us a form;
- the content of the messages you send to us, by e-mail, by form or via our customer support chat (We may also collect technical data about your internet connection, browser and devices).
- DATA WE AUTOMATICALLY COLLECT THROUGH YOUR USE OF OUR SERVICES
We record Usage Data when you access (or otherwise use) our Service. We use login credentials and cookies to improve your browsing experience and to offer you targeted advertising about our services and activity.
2 – Use of your data
Based on the execution of the contract between us, we use your data to provide you with our services, and in particular:
- ensure the completion of your reservation,
- ensure the use of our loyalty program,
- answer your customer support questions,
- sell items on our online store,
- detect possible bugs and maintain the stability of our service.
Based on our legitimate interest, we use your data to:
- carry out marketing statistics and analyses, in order to understand how you use our services;
- improve your user experience, in particular by sending you questionnaires and surveys;
- fight against fraud; In particular, we may process your account and payment data in an automated manner as part of your transactions. This processing may result in an automatic blocking of your transaction.
We may, with your consent:
- to invite you to occasionally participate in online surveys;
- send you commercial and/or promotional offers, emanating only from our establishment or our “Contact Hôtel” hotel network.
No sale of databases to third-party companies is made by Hôtel le Gardon. We do not share your personal data with our third party partners without your consent.
Finally, we may process your data for evidentiary purposes and as part of compliance with our legal obligations.
3 – Data recipients
The data that we collect is accessible to our service providers, acting as subcontractors , who contribute administratively and technically to the achievement of the purposes referred to above (accommodation provider, payment provider, advertising technology, etc.)
In this context, the data we collect may be transferred outside the European Union. In this case, we ensure that this transfer is carried out in compliance with the legislation regarding the transfer of personal data and in particular, that a sufficient level of protection of your personal data is guaranteed.
In order to comply with our legal obligations, your personal data may also be transmitted to authorized administrative and judicial authorities , only upon judicial requisition.
4 – Data controller
Hôtel le Gardon is exclusively responsible for the processing of the personal data of its users.
The Hôtel le Gardon and its operating company SAS CAP SUD, registered with the RCS of Nîmes under the number SIREN 803 963 388, having its head office at 9, rue de Camchesteve 30210 COLLIAS , represented by Mr. Ludovic ANSELME, in his as President, is responsible for processing the data it collects.
Hôtel le Gardon processes your data for the purposes of ensuring the execution of the above-mentioned Services, managing the relationship and invoicing with its customers. It also processes this data as part of its legitimate interest in soliciting you again for commercial offers, and to pursue statistical purposes and to improve its user experience.
5 – Shelf life
The retention period of your personal data varies depending on the purpose of their collection:
- Customer data as part of reservation management is kept for three years from the end of the commercial relationship.
- Customer data as part of the management of the loyalty program is kept for the entire duration of membership in the loyalty program.
- Data relating to the management of partners and corporate accounts are kept for a period of five years from its deletion, exclusively for evidentiary purposes.
- Data relating to your use of the service is retained for twelve months from the activity which generated its collection.
- Documents and accounting records are kept for ten years, as accounting proof.
- The data relating to your bank card is kept by our service provider thirty days after the check-out . The cryptogram of your bank card is not stored by our services.
- Data likely to be subject to legal requisition (connection data, identity, contact details, data relating to transactions) are kept for twelve months from their collection.
- The data of member hotels is kept for the entire duration of the membership. This data is kept ten years after the withdrawal of the association.
6 – Your rights
In accordance with the regulations on personal data, and in particular Law No. 78-17 of January 6, 1978, amended by Law No. 2002-801 of August 6, 2004 known as the “Informatique et Libertés” law and the European Regulation on Data Protection No. 2016/670, known as “GDPR”, you have the following rights regarding your personal data:
- Access: This is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access that data.
- Rectification: this is your right to obtain, as soon as possible, that your inaccurate data is rectified, and that your incomplete data is completed.
- Deletion/Erasing: this is your right to obtain, as soon as possible, the erasure of your data.
- Limitation: this is your right to obtain limitation of processing when you object to it, when you contest the accuracy of your data, when you believe that their processing is unlawful, or when you need it for the purpose of establishing , the exercise or defense of your rights in court.
- Opposition: this is your right to object at any time to the processing of your data by the Hôtel le Gardon, when this is necessary for the purposes of the legitimate interests of the Hotel. You can also object to processing for prospecting purposes.
- Portability: This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another data controller without hindrance from us.
- You have the right to lodge a complaint with a supervisory authority.
- You have the right to give instructions on the fate of your personal data in the event of death.
- Policy related to telephone canvassing: We inform you of your right to register on the opposition list for telephone canvassing and suggest that you register on Bloctel.
Bloctel is the list of opposition to telephone canvassing on which any consumer can register free of charge in order to no longer be contacted by telephone by a professional with whom they do not have an ongoing contractual relationship, in accordance with law no. 2014- 344 of March 17, 2014 relating to consumption. The law specifies that it is prohibited for any professional, directly or through a third party acting on their behalf, to approach by telephone a consumer registered on this list, with the exception of the cases listed by law. For more information: http://www.bloctel.gouv.fr/
To register: https://conso.bloctel.fr/
The exercise of your rights with the Hôtel le Gardon must be carried out by contacting the Data Protection Officer of the establishment.
7 – Data Protection Officer
The Hôtel le Gardon has appointed a data protection delegate. For any questions relating to this privacy policy or for any request relating to your personal data, you can contact our data protection officer:
- By e-mail to: s ascapsud@gmail.com
- By using this online form: https://www.hotel-le-gardon.com/contact-acces/
- By sending a letter to the following address: Hôtel le Gardon – the data protection officer – 9 rue de Campchesteve – 30210 COLLIAS
8 – Security of your data
We protect your information using physical, electronic and administrative security measures. Our protection measures include firewalls, organizational measures (such as a username/password system, physical protection means, etc.).
When you provide your credit card information during your reservation, SSL ( Secure Socket Layer ) encryption technology helps secure your transactions. Our partner in charge of reservation management is PCI DSS ( Payment Card Industry Data Security Standard) , data security standards applicable to the payment card industry. This PCI DSS standard aims to reduce online fraud.
